Export or delete your data

Export or delete your data

Every customer has a right to a machine-readable copy of their data and to a full deletion. Both flows live on /dashboard/account. Export returns a downloadable archive. Deletion triggers durable per-processor erasure jobs (LFQG-110) so the deletion propagates to every sub-processor, not just the primary database.

Deletion is permanent. Take an export first if you might want the data back later.

How to export your data

1. Open /dashboard/account.
2. Scroll to the Data export card.
3. Click Request export. The system builds an archive of every calculation, entry, finding, memo, and integration configuration in your workspace.
4. Wait for the completion email. Small workspaces finish in under a minute; large ones can take up to an hour.
5. Download the archive from the email link within 24 hours. It arrives as a ZIP with CSV per resource type and a JSON dump of the workspace metadata.

Multiple exports are permitted. Nothing in the workspace changes when you export.

How to delete your account

1. Open /dashboard/account.
2. Scroll to the Delete account card.
3. Read the confirmation copy. Deletion cannot be undone.
4. Type your email to confirm.
5. Click Delete. The deletion is scheduled.
6. Within 24 hours, deletion jobs fire against every sub-processor holding your data. The Supabase database rows are purged. Object storage entries are purged. Integration secrets are cryptographically shredded. Sentry events for your workspace are erased.
7. You receive a confirmation email when the last erasure job completes.

If you are the sole owner of an org with active teammates, the deletion prompts you to transfer ownership or delete the org first. Personal accounts with no org affiliation delete without additional prompts.

GDPR erasure jobs

Erasure jobs are per-processor, durable (they retry until they succeed), and idempotent. LFQG-110 introduced the jobs table backing them. LFQG-111 added the vendor-artifact cleanup so revoked consent releases any cached vendor state (this is the same infrastructure used for consent revocation).

You can inspect the job status after triggering a deletion by contacting support with your deletion request ID. Business tier and Enterprise get automated visibility into the erasure batch.

Frequently asked questions

What if I only want to delete a specific calculation

Open the calculation and click Delete. That is a single-object deletion, not an account-level erasure. Sub-processor erasure only fires on account deletion.

Does deletion take effect immediately

The primary database rows are purged within minutes. Sub-processor propagation takes up to 30 days per GDPR practice, though most complete within a day.

Can I recover a deleted account

No. Deletion is permanent. Take an export first.

Do backups get erased too

Backups roll off on the standard retention window (30 days). Deletion prevents new backups from including the deleted data; existing backups age out on their normal schedule.