Refunds and cancellation
Fourteen-day money-back guarantee on every paid tier. Cancel anytime. Here is the exact refund and downgrade flow.
Refunds and cancellation
LandedFees offers a fourteen-day money-back guarantee on every paid tier. Cancel inside fourteen days and the entire charge is refunded to the original payment method. After fourteen days, you can still cancel at any time, but the current billing period is not refunded pro-rata.
Cancellation stops future renewals. You keep the paid tier's features until the end of the current billing period, then drop to Free.
How to cancel
- Open /dashboard/billing.
- Scroll to the Subscription card.
- Click Cancel subscription.
- Confirm. The UI immediately shows the effective-end date (end of current billing period).
- Your workspace stays on the paid tier through that date, then drops to Free.
Data is not deleted on cancellation. Your calculations, entries, findings, and integrations stay in your workspace. Free tier's read-only restrictions kick in once the cancellation is effective, but nothing is destroyed.
How to request a refund inside fourteen days
- Open /dashboard/billing.
- Click Request refund. A one-line form asks for context (optional).
- Submit. The refund is issued to the original payment method within three business days. Card statements typically show the credit within five to seven business days after that.
The fourteen-day clock starts on the date of the charge. Renewals are separate: a renewal opens a new fourteen-day window.
Cancelling seat add-ons
Add-on seats cancel independently of the base subscription. Open the Seats card at /dashboard/billing and click Cancel next to the add-on line. Effective at the next renewal.
Frequently asked questions
What if I cancel with unused Historical Audit lines
Historical Audit bundles are one-time purchases, not subscriptions. Unused lines expire ninety days after purchase. Refunds inside fourteen days work the same way as subscription refunds.
Can I pause instead of cancelling
Not directly. Downgrading to Free is the closest analogue: you keep your data, you stop being charged, and you can upgrade again later without re-signing.
Do I lose data on Free downgrade
No. Data persists. Access to bulk upload, API, broker workspace, and integrations pauses. Free-tier read caps apply.
How do refunds interact with Dodo
Refunds go through the same Dodo checkout that handled the charge. Card statements show a Dodo Payments credit rather than a LandedFees credit.
Related
Billing
The tier ladder: Free, Pro, Growth, Business, Enterprise
Five LandedFees tiers, what each includes, and which features gate at which tier. Monthly and annual pricing.
Billing
Upgrading via Dodo Payments checkout
How the LandedFees upgrade flow works: Dodo Payments handles checkout, saves your card, and confirms the tier change back to your workspace.
Billing
Seat add-ons
Extra seats cost 29 USD per seat per month on any paid tier. Buy from the billing page and they appear in your team invite pool instantly.
Still stuck
Paid tiers can open a ticket from the in-app support inbox. Free users can email operator support at info@growyourbrand.io.
Open a ticket